Privacy Policy

Last Updated: November 21, 2025

STEMSphere Academy ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, tutoring services, and related products.

1. Information We Collect

• Personal Information: Name, email address, phone number, billing details, and account login credentials.
• Educational Information: Age group, subjects of interest, tutoring preferences, and progress notes.
• Technical Information: IP address, browser type, device identifiers, and usage data (cookies, analytics).
• Payment Information: Processed securely by third‑party providers (e.g., Stripe). We do not store full credit card numbers.
• Communication Preferences: Your consent to receive marketing communications via email, phone, and SMS.

2. How We Use Your Information

• To provide and personalize tutoring services.
• To process payments and manage subscriptions.
• To communicate with you about sessions, updates, and promotions.
• To send marketing communications via email, phone calls, and text messages.
• To improve our website, services, and user experience.
• To comply with legal obligations and prevent fraud.

3. Marketing Communications

Email Marketing: By creating an account, you consent to receive marketing emails from STEMSphere Academy, including course updates, educational content, promotional offers, and newsletters. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at support@stemsphere.academy.

Phone and SMS Marketing: By creating an account, you consent to receive phone calls and text messages from STEMSphere Academy regarding enrollment information, course updates, promotional offers, and other marketing communications. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP to any text message you receive from us. You may opt out of phone calls by contacting us at support@stemsphere.academy or by requesting removal during any call.

Consent: By creating an account with STEMSphere Academy, you provide your express written consent to receive marketing communications via email, phone, and SMS. This consent is not a condition of purchase, but is required to create an account and access our services.

4. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, email marketing platforms, SMS providers, analytics tools, and cloud hosting providers.
• Legal Compliance: If required by law, regulation, or court order.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences in your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications (email, phone, or SMS).
• Request a copy of your data (data portability).
• Restrict or object to certain processing activities.
• Withdraw your consent to marketing communications at any time.

To exercise these rights, contact us at support@stemsphere.academy. We will respond to your request within 30 days.

7. Children's Privacy

We comply with COPPA and do not knowingly collect personal information from children under 13 without parental consent. Parents or legal guardians must provide consent for children under 13 to create accounts. Parents may request access to, correction of, or deletion of their child's data at any time by contacting us at support@stemsphere.academy.

8. Data Security

We implement industry‑standard security measures (encryption, access controls, secure hosting) to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Marketing consent records are retained indefinitely or until you withdraw consent.

10. International Users

If you access our services from outside the United States, your data may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (note: we do not sell personal information). To exercise these rights, contact us at support@stemsphere.academy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for updates. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

STEMSphere Academy
312 W 2nd Street #A8380
Casper, WY 82601
Email: support@stemsphere.academy